Privacy Policy & Terms of Service
Last updated: January 1, 2026 · Zambranos Complete Auto Center
Welcome to Zambranos Complete Auto Center. By using our website, scheduling an appointment, or providing us with your contact information, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
1. Information We Collect
When you schedule an appointment, contact us, or interact with our website, we may collect the following information:
- Full name
- Phone number
- Email address
- Vehicle information (year, make, model)
- Preferred service type and appointment date/time
- Any additional notes or requests you provide
2. Appointment Reminders & Marketing Communications
By scheduling an appointment or submitting your contact information through our website, you expressly consent to receive:
- Appointment confirmation messages via phone call, SMS text, or email.
- Appointment reminder messages sent before your scheduled visit.
- Follow-up messages after your service to ensure your satisfaction.
- Promotional offers, seasonal discounts, and service reminders from Zambranos Complete Auto Center.
- General marketing communications about our services, new offerings, and business updates.
You may opt out of marketing communications at any time by replying STOP to any text message, clicking the unsubscribe link in any email, or calling us at (609) 396-8417. Appointment confirmation and reminder messages are part of our service and may still be sent until your appointment is completed or canceled.
3. How We Use Your Information
We use the information we collect exclusively to:
- Schedule, confirm, and manage your service appointments.
- Send you reminders and follow-ups related to your vehicle and service history.
- Improve our services and customer experience.
- Communicate promotional offers and updates from our shop.
- Comply with legal obligations when required.
4. We Do NOT Share Your Information
Your personal information is never sold, rented, traded, or shared with any third party.
All information collected by Zambranos Complete Auto Center is used exclusively for the internal operations of our business. We do not share, distribute, or disclose your personal data to outside companies, advertisers, data brokers, or any other third-party entities — period.
The only exception would be if we are legally required to disclose information by a valid court order or law enforcement request. In such cases, we will only disclose the minimum information required by law.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. Access to customer data is restricted to authorized staff members of Zambranos Complete Auto Center who need it to perform their job functions.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time by contacting us directly. We will honor such requests promptly unless retention is required by law.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal data.
- Opt out of marketing communications at any time.
- File a complaint if you believe your rights have been violated.
8. Terms of Service
By using our website and services, you agree to the following terms:
- All appointments are subject to availability and may be rescheduled by either party with reasonable notice.
- Estimates provided are subject to change upon vehicle inspection. Final pricing will be confirmed before any work begins.
- Zambranos Complete Auto Center is not responsible for pre-existing vehicle conditions discovered during service.
- Vehicles left on our premises beyond the agreed pickup time may be subject to storage fees.
- All services are performed by certified technicians and are backed by our service warranty as communicated at the time of service.
- We reserve the right to refuse service to anyone for any lawful reason.
9. Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
10. Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us:
Business: Zambranos Complete Auto Center
Address: 1017 Hamilton Ave, Trenton, NJ 08629
Phone: (609) 396-8417